FAQ
Frequently Asked Questions:
Return Policy
Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds in form of original payment.
If a customer receives a damaged item, please email: glori_soceandreams@yahoo.com
If item is damaged we ask that you send photos of the damaged product. If an item is damaged we offer replacement with same product or similar product, if item is out of stock.
Glori’s Ocean Dreams reserves the right to refuse any returns at any time.
If you wish to cancel an order prior to shipping, or have any questions, please contact us at glori_soceandreams@yahoo.com
Exchange Policy
We do offer an exchange of product in form or equal exchange for another product we carry or in form of store credit.
Glori’s Ocean Dreams reserves the right to refuse any exchanges at any time.
Delivery & Shipping
Do to the nature of shipping, all orders for all customers are shipped out on the Saturday of the week it is ordered.
Example: You placed an order Sunday night, it will be shipped on the Saturday of that week.
So please allow up to 2 weeks for processing and shipping. We ship all our product through USPS in Flat Rate envelopes depending on size of order.
If the product ordered is needed right away please contact us @ glori_soceandreams@yahoo.com to let us know. We will try our best to accommodate express orders.
If you are a customer who places an order and you live within 25 miles of Greenwich, New York 12834 local delivery is possible. Please contact us @ glori_soceandreams@yahoo.com or call us @ (518) 469-3738 to let us know.
Payments
We accept American Express, Discover, Mastercard, Visa & PayPal.
Each product is subject to Tax and Shipping Cost. Our Shipping cost is calculated based on Flat Rate Envelopes through USPS.
Gift Cards
We do offer gift cards as a gift. We have both physical and electronic gift cards depending on customers preference for the gift.
Denominations of $20, $25, $50, $75 & $100 are available.
For a gift card please email us @ glori_soceandreams@yahoo.com